Rabu, 29 Februari 2012

Getting Social (Part 2 of 3)


(PART 2 of 3)

We have a lot of community banks and credit unions asking us about Social Media.  "How can we…?"  "Should we…?"  "Can you help…?"

Well, to all you community banks and credit unions … Yes we can!  Yes you should (probably)!  Here’s how…

As you consider Social Media, or as you craft your plan, consider the following:

THE RIGHT TOOLS
Just as there are several radio stations for different demographics, there are numerous social media channels that all accomplish different tasks.  Based on the objectives and defined targets, identify the appropriate social channels.  Some of the more common options are:
  • Facebook
  • LinkedIn
  • Twitter
  • YouTube
  • Blogger
  • FourSquare

CONTENT
Social media is about relationship building.  The best way to build a relationship is to do something for another person.  Content, therefore, cannot be construed by the target as “salesy” or self-serving.  Examples of successful content are:
  • Value-added tips/advice
  • Sharing of free tools
  • Interactive:
    • Customer-driven tips
    • Games/Contests
    • Polls/Surveys
  • Occasional event, product, promotional alerts
  • Community activity alerts

TRACKING
Tracking of the numerous social media sites would quickly become an overwhelming task if completed in-house.  There are several third party social media monitoring platforms that will allow for real-time tracking and analytics of your brand and conversations across social channels.


Be on the look out for part 3 (Negative Feedback, Responsibilities, Following, Guidelines & Mistakes) on Friday.


MarketMatch is a full-service marketing firm, dedicated to the credit union and community banking community.  We utilize knowledge-based strategies to help you FOCUS on the efforts that will generate MOMENTUM and yield the greatest RESULTS for your bottom line.

Senin, 27 Februari 2012

Getting Social - A Reputation Management Plan (Part 1 of 3)

(PART 1 of 3)


We have a lot of community banks and credit unions asking us about Social Media.  "How can we…?"  "Should we…?"  "Can you help…?"

Well, to all you community banks and credit unions … Yes we can!  Yes you should (probably)!  Here’s how…

As you consider Social Media, or as you craft your plan, consider the following:

OBJECTIVE
As with any other marketing element – start by sole searching.  What do you want to accomplish?
  • Are you positioning yourself as an expert, product leader or as community-oriented?
  • Are you trying to open a new direct line of communication (both ways!)
  • Are you leveraging targeted relationships?
  • Are you trying to increase awareness?
  • Are you trying to start or direct the community conversation?

PRE-PLANNING
We believe that all good plans are built on a foundation of knowledge.  With complete understanding of the objectives of your social media initiative, the following should be identified:
  • Audit of your institution's current social media image, use and capabilities
  • Audit of social media usage and image of your key competition
  • Survey exiting customers/members to determine:
    • Social media wants/needs
    • Current tools used

TARGETING / SEGMENTATION
Each social media tool provides unique opportunities to achieve specific objectives with specific target groups.  Twitter provides an immediate reaction with a predominantly younger demo.  Facebook provides more detail and can have images and link to your URL or micro-sites.  YouTube is more visually stimulating and can provide entertainment as well as education. Foursquare can help drive traffic and support promotions.

For social media to be most effective, it is crucial that you know your audience and use the social media tools that are geared toward that target.  Consider demographic segments and psychographic profiles.

Be on the look out for part 2 (Tools, Content & Tracking) on Wednesday 
and part 3 (Negative Feedback, Responsibilities, Following, Guidelines & Mistakes) on Friday.

MarketMatch is a full-service marketing firm, dedicated to the credit union and community banking community.  We utilize knowledge-based strategies to help you FOCUS on the efforts that will generate MOMENTUM and yield the greatest RESULTS for your bottom line.



Jumat, 24 Februari 2012

When an opportunity presents itself...

...grab on and ride it like the wind! There are times in life when the somewhat perfect opportunity falls your way, you ponder, and ponder some more then it's time to make a decision. While it may feel overwhelming, it may keep you up at night, but then you have to decide if it's right for you.

There are a number of things to think about. Where can this opportunity take you? Do you have what you need to succeed? Have you talked to others about it? Have you weighed the pros and cons of the situation?

At some point you have to ask yourself, go for it or let it pass.

Then the time comes to seize YOUR opportunity.

Make it a great Friday.

Debbi

MarketMatch is a full-service marketing consulting firm, dedicated to the credit union and community banking community. We utilize knowledge-based strategies to help you FOCUS on the efforts that will generate MOMENTUM and yield the greatest RESULTS for your bottom line.

Learn more here.



Kamis, 23 Februari 2012

Why so blue?


Colors convey messages. They promote feelings. 

Have you ever noticed blue is a common brand color for many financial institutions? Have you ever wondered why? 

When you look at the meaning of the color blue, it's clear why it's so commonly used. Blue is the color of the sky and sea. It conveys a message of depth and stability. It symbolizes trust, loyalty, wisdom, confidence, intelligence, faith, truth, and heaven.

Specific shades of blue can convey different things. For example: 

-Dark blue:  trust, dignity, intelligence, authority
-Bright blue: cleanliness, strength, dependability, coolness
-Light (sky) blue: peace, serenity, ethereal, spiritual, infinity

With meanings like that, is it any surprise why it's such a popular branding color? Color choice is just another subtle way to convey a feeling for your customers. 

Other fun facts about blue: 
-53% of the flags in the world contain blue
-blue is considered a masculine color and is highly favored among men
-the color blue may act as an appetite suppressant, which is why it's not commonly used in restaurants. 

Until next time, 

Gail 



Sources: http://www.colormatters.com/blue, http://www.color-wheel-pro.com/color-meaning.html



MarketMatch is a full-service marketing consulting firm, dedicated to the credit union and community banking community. We utilize knowledge-based strategies to help you FOCUS on the efforts that will generate MOMENTUM and yield the greatest RESULTS for your bottom line.

Senin, 20 Februari 2012

An Army of One. Focus ... Momentum ... Results.


In 480 BC, a dedicated force of 300 Spartan warriors heldoff a far greater Persian army -  numbering more than 100,000 for 7 days duringthe Battle of Thermopylae.

How?  A strategic FOCUS.  A dedication to building MOMENTUM.  Continually monitored RESULTS and the help of afew friends to achieve them.

Most community banks and credit unions that we talk to arejust like the Spartan army.  They areusually an army of one person (or a small few), who is strategic planner,accountant, copywriter, art director, secretary, media buyer, interactiveexpert and public relations specialist. But you too can hold off the onslaught of a much larger banking enemy.

Focus: Defend anarrow pass, making your enemies enormous size irrelevant.
The Spartans chose todefend a narrow pass, where they could not be flanked by Calvary, limiting thesize of their enemy’s front line and that was ideally suited for the Spartanweapons and training.

There were a thousand strategies that the Spartans couldhave chosen, but they weighed their options and put everything into the one,targeted plan.  Similarly, there are athousand things that you, as a financial marketer, could be doing.  What is the focused strategy that will bestbuild your business?

Momentum: Asingle-minded dedication to only those tactics that best propel your strategyforward.
For the Spartans,momentum wasn’t gaining ground, but rather holding ground and chipping away attheir enemy’s forces.  Their advantagewas home turf and their smaller size.

You are in a similar situation.  The goal for most community banks and creditunions is not market domination, but rather market share gain.  You can accomplish this because of your smallsize.  Like the Spartans, you know the terrainand the people.  The larger regional andnational banks have the larger budget, but you have the focus and knowledge ofyour own backyard.  Every dollar youspend can be to drive targeted business you’re your institution.

The Spartans smaller size also helped them to better manageresources versus the massive Persian army who quickly burned through their foodand water.

Your resources are just as vital.  Your resources are hours and dollars.  Determine what tactics are most vital to yoursuccess and focus your resources there. Do you really need to spend 2 hours on a statement message or anafternoon on a newsletter article?  Areall of your sponsorship dollars generating a return, either in awareness oractual business?  Look at how you spendyour resources this week.  Are they beingused best to hold off the massive big-bank army?

Results: Constantlymonitor success and failure.  Don’t beafraid to ask for help.
After each battle, theSpartans had to compare their losses against the enemy’s.  And they did not achieve their success alone.  While the Spartan 300 are legendary, inactuality, they had the help of thousands of other Greeks.

You may not have to monitor results daily like the Spartans,but fewer resources require you to more frequently monitor results.  If a tactic works, continue or ramp itup.  The moment it fails, kill it andredirect resources.  Determine what youneed to do today/this week/this month/this quarter – do you have asingle-minded drive to do it?  Are youaccomplishing it on time?

Finally, as well trained and skilled as they were, theSpartans couldn’t do it alone.  Reallyanalyze your capabilities.  Determinewhat you do best and outsource those strategic items that others may do better.


MarketMatch is a full-service marketing firm, dedicated to the credit union and community banking community.  We utilize knowledge-based strategies to help you FOCUS on the efforts that will generate MOMENTUM and yield the greatest RESULTS for your bottom line.

Selasa, 14 Februari 2012

5 Ways to Save Marketing Dollars


Does it seem like you never have enough moneyallocated to marketing? It seems like marketing departments are to do more withless each year.  At least that’s how Ifelt in my previous life working for community FIs. 

If you have a smalldepartment and a small budget, here’s a list of 5 things I did to help stretchmy marketing budget further:
  1. Reuse existing resources from previouscampaigns. No need to recreate the wheel every time as many campaigns need onlyminor tweaking.
  2. Do you pay high costs for radio developmentor models for photography work? Utilize your own staff and customers. Make thisinto a fun competition to find the right voice and the image you’re lookingfor.
  3. Print your smaller, direct mail itemsinternally versus outsourcing.
  4. Utilize interns as much as possible – it’samazing how much they know. Be sure to interview thoroughly for the area youwant help with, whether creative, copy, etc.
  5. Be creative in finding additional freelanceoptions that don’t cost you money. For example – trade office space (ifavailable) for services you need. It’s also important to check with yourcoworkers to see what skills they have. Many times coworkers would love to helpout marketing and if it’s a win-win for everyone, why not?

AND Number Six – Hire a marketing agency thatoffers a 100% ROI guarantee - like MarketMatch. (Yes, I had to throw that in. J )



Burn your computer. Blow up your TV. Bludgeon your cell phone. Breathe deeply. This, my friends, is the secret to inner-peace.- Brian Vaszily

MarketMatch is a full-service marketing consulting firm, dedicated to the credit union and community banking community.  We utilize knowledge-based strategies to help you FOCUS on the efforts that will generate MOMENTUM and yield the greatest RESULTS for your bottom line.


Senin, 13 Februari 2012

All I ever Needed to Know...I learned at the Grammy's!


Greetings...

The Grammy's were watched by an estimated 39 million people last night... it must be true-- music brings people together!  I had an "a ha" moment during the 2012 Grammy telecast -- specifically during the section that Paul McCartney performed followed by Taylor Swift -- EVERYTHING
I ever needed to know about marketing was summed up by the Grammy's!

There were three key lessons that jumped out at me...while watching the Grammy's last night...
  1. Relevance matters:  How can Paul McCartney STILL draw attention and a standing ovation?  He has stayed relevant!  How does Chris Brown attract any attention?  He is relevant to his target audience!  Both important points for marketers in every industry...relevance is the ONLY thing that matters.
  2. YOU can win:  How does Susan Boyle make TV and better yet...make records?  Because she has talent! No matter how small, how remote, how unknown you are today...tomorrow can be a different day is you have a true point of difference!
  3. Music connects:  Regardless of age, color, creed, economic, or social...music connects people.  8-track, cassette tape, 45, CD, Walk Man, or iTune...that format has mattered little...the music has mattered greatly. 
Money connects people, too.  Big bank, small bank, savings and loan or credit union....we can ALL connect to our customers/members.  We operate in the banking industry that money is the great connector for us.  People want access to it...more of it... security for it.  EXACTLY what we as bankers and credit union folks provide. 

Our challenge??

Being Relevant...Realizing that WE CAN win...and connecting people to US how they want and when they want...regardless of the format.  Sure, some formats offer better sound or better service but the bottom-line...there is ROOM for each of us to stake our claim and be a Grammy winner.

It just takes focus and energy...

But that is the next blog!

Cheers!

Bruce


MarketMatch is a full-service marketing consulting firm, dedicated to the credit union and community banking community.  We utilize knowledge-based strategies to help you FOCUS on the efforts that will generate MOMENTUM and yield the greatest RESULTS for your bottom line.

Selasa, 07 Februari 2012

Banking's First Life Stage Ad. An Inspiration. A Warning.

In 1970, Crocker Bank in San Francisco was an old fashioned bank with old fashioned customers who had one foot in the grave (sound familiar?).


They were facing competition by other banks who had exactly the same products and exactly the same "traditional" service. If you think we're all a commodity now ... look at banking in the 60's and 70's! This was the age where the biggest toaster won the business.


In short, Crocker had NOTHING of note to offer or advertise. So they turned to Hal Riney and Partners, a local ad agency who decided to focus solely on a younger demographic. They got the Carpenters to write and record a song ... not a JINGLE, but a song ... and created a TV campaign around it. This song, We've Only Just Begun, turned out to be a #1 hit.


The concept was elegantly simply, monumentally groundbreaking and tragically flawed.

You've got a long way to go.
We'd like to help you get there.


Simple: All the campaign did was reflect on the target's lives in a way that touched them. No old white guys in pinstripes, no handshakes, no branches, no rates.
Groundbreaking: Crocker Bank differentiated itself from rates and toasters. The target was drawn to the bank in swarms.  
Flawed: The bank needed deposits and the 20-something crowd had none to give. What the demo needed were loans and the bank was too conservative to lend to them. The campaign was pulled - but they franchised the campaign to other banks all over the country.


The Lessons:
  • Life stage works!
  • Banking is 2 parts emotion and 1 part commodity
  • Real value can win over price
  • Differentiate, differentiate, differentiate
  • If you're going to work with an agency, make sure they understand your balance sheet.
In 42 years, little has changed in our industry.  Most banks rely on rates - or the best Free Checking ... we've moved on from toasters to Gas Cards ... and few financial institutions seek to differentiate themselves.  I truly believe that if you updated the look of this ad for 2012, it would work today in most markets. 

How are you differentiating and adding value?





    MarketMatch is a full-service marketing firm, dedicated to the credit union and community banking community.  We utilize knowledge-based strategies to help you FOCUS on the efforts that will generate MOMENTUM and yield the greatest RESULTS for your bottom line.